You can file a case against an e-tailer easily now

You now can file a complaint in the city of transaction, and needn't file it where the firm's registered office is located

Tinesh Bhasin  |  Mumbai 

While there has been a phenomenal rise in e-commerce, redressal of complaints was always been a sore area. For example, earlier, if an individual had made a purchase from Delhi and was unhappy with the product or service, the case could only be filed in the city where the company’s registered office was situated, say Bengaluru.  Things have become a lot simpler. The Supreme Court recently upheld the National Consumer Disputes Redressal Commission’s (NCDRC’s) order, which clarified from where an individual could file a complaint against an e-commerce company. ...

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First Published: Tue, September 12 2017. 18:46 IST