Amazon saw June-quarter operating losses from international operations, of which India is a large part, widen to $724 million from $135 million a year ago due to heavy investments in data centres and content in a bid to lure more customers to its loyalty programme called Prime.
The world's largest e-commerce firm has stepped up investments in India — over $600 million in the country, disclosed since January — to set up data centres, improve logistics and payments, besides building local content for its Prime video service that is offered to its loyal subscribers.
Amazon is also investing more in local data centres to stream videos to the growing number of Prime customers, with the company claiming a third of new customers signing up for its loyalty programme. It is also building content, Inside Edge, the first of 18 Indian original series and has bought rights for local movies to target customers in specific regions of the country. Prime subscribers spend twice as much as regular e-commerce customers in the US, a trend that could mirror in other markets such as India.
"We continue to invest in India. We're very hopeful with the progress we've made with sellers and customers alike in India and we see great momentum and success there, so we continue to invest and we have some of our best people in that business," chief financial officer Brian Olsavsky said. Amazon, which follows the January-December financial year, had posted operating losses of $135 million in the June quarter last year. In January to March, it posted losses of $481 million.
International sales jumped 17 per cent to $11.48 billion in the quarter on the back of growing business across geographies, including India. For the quarter, Amazon grew its revenue 25 per cent to $38 billion as it got more customers to shift online from traditional retailers. It saw quarterly income drop 77 per cent and hinted that it could lose up to $400 million in operating profit during the current quarter.
India has been at the forefront of Amazon's investments, with founder Jeff Bezos having committed over $5 billion to conquer the country's e-commerce market, the last open market in the world. It also is expanding at a time when rival Flipkart is looking at investors such as SoftBank. Amazon sustained losses for over 20 years before turning up marginal cash profits this year.
Flipkart has closed talks to acquire smaller rival Snapdeal, which will help it bring SoftBank as an investor. At the same time, the Indian market is turning into a three-cornered fight, with Alibaba, the Chinese e-commerce firm, entering the fray by investing in Paytm with its Paytm Mall.