The report, “Twitter trouble: railway officials complain as passengers tweet their woes” (Some editions, July 13), about Twitter being used by passengers for every single problem ranging from dirty toilets at stations and trains to requests for diapers for children travelling on a long distance trains in remote parts of the country, leaves one incredulous. Is “a no diaper” situation akin to a medical emergency? Unfortunately, the practice of responding to frivolous requests over social media was started by the Minister himself and now the officials are finding the problem unmanageable. There is no doubt that the Railways must focus on being an efficient, convenient and safe transport for all and not act as a nanny to a select few passengers who travel in comfort and have the facility to tweet. Every train must be manned by a train superintendent who can be approached by all passengers.
V. Krishnaamachari,
Mumbai