Kasturi & Sons Ltd., owners of The Hindu Group of publications, on Friday received the CII Customer Obsession Award 2016 for active customer engagement in the services sector among large business organisations.
“The customer is at the heart of all industry activities and customer protection should be a priority for all of us,” R.C. Chaudhury, Minister of State for Consumer Affairs, Food and Public Distribution, said while speaking as the chief guest at the award ceremony.
Also speaking on the occasion, Anant Maheshwari, a member of the CII Customer Obsession Awards Committee and President of Microsoft India, said that customers make or break brands, and emphasised the heightened role of customers in the digital era. “Digital technologies should be non-intrusive and should help preserve the privacy of customers,” Mr. Maheshwari said.
The award was collected by Sridhar Arnala, AVP-Circulation, and Sathya Sriram, AVP-Marketing and Strategy, on behalf of The Hindu.