A technical failure has brought all displays, automated announcements and the Public Transport Victoria website and app to a halt across Metro train stations in Melbourne, causing chaos among commuters.
There is a technical issue with our displays. Please listen for announcements.
— Metro Trains (@metrotrains) June 2, 2017
Metro Trains spokesman Marcus Williams said there was a technical issue with the system that displayed information to passengers.
"Information on station screens, automated announcements at stations and information on the Public Transport Victoria website and app are affected," Mr Williams said
"The metroNotify app and on-train announcements are still working. Passengers should listen to staff announcements at station."
Confused passengers have taken to social media to vent their frustrations.
@metrotrains @ptv_official all screens are down at southern cross includng platforms no metro staff around and nothing on ptv pic.twitter.com/noV5bsUn0M
— Joshua Saunders (@kickass1456) June 2, 2017
What's happening today @metrotrains? Nothing is running to time and the screens are sketchy on details.
— Luke Marshall (@marshwah) June 3, 2017
@metrotrains Same problem at flinders street too pic.twitter.com/rKYc701fMY
— Joshua Saunders (@kickass1456) June 3, 2017
Another irate commuter said disruptions were becoming a regular thing.
@metrotrains can u guys go at least a week without disruptions? This is becoming a habit now and trains are having disruptions everyday!!!!
— Kajal Zebrolique (@kajalzebrolique) June 3, 2017
@metrotrains are there no train from glenhuntly to Melbourne ???
— Jacky Sun MH (@851909874) June 2, 2017
Mr Williams said the problem started at 9am on Saturday and technicians were working to resolve the issue as quickly as possible.
"We are very sorry to our passengers who are impacted," Mr Williams said.
He said passengers should use the metroNotify smart phone app to confirm service information.