NAB customers have been left without basic online banking services as the major bank suffers what appears to be a nationwide outage.
The outage follows a similar incident in October that forced the bank to apologise to its customers for the four-hour disruption to services.
Internet banking customers were presented with an error screen that read "NAB internet banking is unavailable" and recommended using the bank's mobile or telephone banking services.
However, after being redirected to mobile, customers were denied services further and presented with a screen that stated "Payments are temporarily unavailable within NAB Mobile Banking".
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Customers took to Twitter to air their annoyance, and in a surprise move the bank has been responding to all queries as they appear.
Right when I needed access to cash from a savings account. The final straw to switching banks. Goodbye.
— Hayden (@Haydz_B) May 31, 2017
Thanks @NAB for your rude member at the Northland brunch and as normal net bank being down I'll be moving to a better bank
— James (@MelbScan) May 31, 2017
Hi Benjamin, sorry for the trouble with Internet Banking. We’re aware of the issue and we’re working to fix it ASAP ^OG
— NAB (@NAB) May 31, 2017
Comments made by disgruntled customers on an outage website forum ranged from "annoying..." to "what a shit joke! no app or website... great job Nab 😡".
As of 3.41pm, a spokesperson from NAB said internet banking had been restored, and that teams were working to fix the mobile service problem as soon as possible.
Affected by the outage? Email Richard Mcleish here.
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