Consumer protection: Limited claim for lost baggage

Airline liable to pay compensation of Rs 125 a kg for lost luggage, under the Carriage by Air Act

Jehangir B Gai 

Manish Nagpal was travelling from Raipur to Delhi on November 30, 2013 by Indigo flight 6E454 operated by Interglobe Aviation. He checked in a suitcase weighing 15 kilograms (kgs). When the flight landed at Delhi, Nagpal could not find his suitcase. He lodged a complaint with the airline, which offered a compensation of Rs 3,000. Nagpal did not accept the amount claiming that the suitcase contained clothes and other items worth Rs 42,673. He also contended that he was forced to purchase new clothes at an expense of Rs 25,000, which, too, should be reimbursed to him. As the airline ...

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Consumer protection: Limited claim for lost baggage

Airline liable to pay compensation of Rs 125 a kg for lost luggage, under the Carriage by Air Act

Airline liable to pay compensation of Rs 125 a kg for lost luggage, under the Carriage by Air Act Manish Nagpal was travelling from Raipur to Delhi on November 30, 2013 by Indigo flight 6E454 operated by Interglobe Aviation. He checked in a suitcase weighing 15 kilograms (kgs). When the flight landed at Delhi, Nagpal could not find his suitcase. He lodged a complaint with the airline, which offered a compensation of Rs 3,000. Nagpal did not accept the amount claiming that the suitcase contained clothes and other items worth Rs 42,673. He also contended that he was forced to purchase new clothes at an expense of Rs 25,000, which, too, should be reimbursed to him. As the airline ... image
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