Call failures drop between Reliance Jio, Airtel

NEW DELHI: The bitterness between Reliance Jio Infocomm and Bharti Airtel over interconnection may subside, with latest data showing that failure rates for calls being made from the former to the latter’s network has fallen sharply compared to a month back.

On Thursday, Jio released statistics for March 3 that revealed 4.8%, 3.1% and 1.2% voice calls from Jio had failed on Bharti Airtel, Idea Cellular and Vodafone India networks, respectively.

The new figures demonstrate that the call failure rate on Airtel has sharply declined from 12.4% a month earlier while there has been an increase of 0.4% and 1.6% on Vodafone and Idea networks respectively when compared to February 2.

The numbers though are more than the maximum 0.5% call failure rate mandated by the Telecom Regulatory Authority of India (Trai) for quality of service (QoS) among service providers.

The new data suggest that out of 27.52 crore calls that were attempted, only 1.32 crore calls failed as against 3.11 crore call failures on Airtel network, a month ago. It also shows that 0.55 crore calls had failed out of 17.9 crore call attempts from Jio subscribers to Idea's network.

Mukesh Ambani-owned Jio and top players— Bharti Airtel, Idea Cellular and Vodafone – had been involved in a bitter spat over the availability of points of interconnections (PoI) with the former alleging inadequate numbers leading to call failures on rival networks.

Sunil Mittal-driven Bharti Airtel, Aditya Biila group’s Idea Cellular and UK-based Vodafone India had denied Jio’s allegations. In October 2016, Trai had recommended slapping a cumulative penalty of Rs 3,050 crore on top three market players for violating licence norms by denying adequate interconnection points to new comer Jio.
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