DHL Express launches On Demand Delivery
MUMBAI: Logistics company DHL Express has launched On Demand Delivery, a new service enabling shippers in India to give their receivers across the border, the ability to select from a range of delivery options.
"With On Demand Delivery, shippers can choose to activate specific delivery options, and transfer the power of choice to them. DHL Express will proactively notify customers via email or SMS about a shipment’s progress and, at the same time, allow receivers to select from a range of delivery options that best suits their requirements via the On Demand Delivery mobile-optimized website. With the launch of this service, shippers in India will be able to cater to the demands of international online shoppers who do not want to miss a delivery," the company said in a statement.
The Indian e-commerce industry, at present, is growing at an average of 51%*, with retailers expanding into markets where they have little to no on-ground presence. Retailers are therefore looking at options that will add value to their international customers through flexible and reliable cross-border shipping options.
“Global trade, and especially cross-border e-commerce, is pushing the need for traders to customize solutions for their customers – a need that becomes more pronounced when retailers are operating in markets which are highly competitive and commoditized. Traders are looking to provide a better value proposition to their own customers by including flexible delivery solutions. International consumers and online shoppers are also demanding a high level of service. Hence, adding an On Demand Delivery model to our customer offering via convenient digital platforms makes sense,"said R.S. Subramanian, Senior Vice President & Managing Director at DHL Express India.
“With On Demand Delivery, we’ve enhanced the digital and last-mile capabilities of the DHL Express network to meet consumers’ wants. This will provide cross-border e-tailers, who may otherwise lack the local infrastructure and visibility, with new opportunities to create a positive online shopping experience for their customers.” he added.
"With On Demand Delivery, shippers can choose to activate specific delivery options, and transfer the power of choice to them. DHL Express will proactively notify customers via email or SMS about a shipment’s progress and, at the same time, allow receivers to select from a range of delivery options that best suits their requirements via the On Demand Delivery mobile-optimized website. With the launch of this service, shippers in India will be able to cater to the demands of international online shoppers who do not want to miss a delivery," the company said in a statement.
The Indian e-commerce industry, at present, is growing at an average of 51%*, with retailers expanding into markets where they have little to no on-ground presence. Retailers are therefore looking at options that will add value to their international customers through flexible and reliable cross-border shipping options.
“Global trade, and especially cross-border e-commerce, is pushing the need for traders to customize solutions for their customers – a need that becomes more pronounced when retailers are operating in markets which are highly competitive and commoditized. Traders are looking to provide a better value proposition to their own customers by including flexible delivery solutions. International consumers and online shoppers are also demanding a high level of service. Hence, adding an On Demand Delivery model to our customer offering via convenient digital platforms makes sense,"said R.S. Subramanian, Senior Vice President & Managing Director at DHL Express India.
“With On Demand Delivery, we’ve enhanced the digital and last-mile capabilities of the DHL Express network to meet consumers’ wants. This will provide cross-border e-tailers, who may otherwise lack the local infrastructure and visibility, with new opportunities to create a positive online shopping experience for their customers.” he added.
