Zendesk invests in Manila; opens new APAC 'Customer Experience Hub'
MUMBAI: Zendesk has launched a new office in Manila, Philippines with a capacity for over 200 people, creating a ‘Customer Experience Hub’ for the APAC region. The APAC region is a key focus for Zendesk with paid customer accounts growing by over 35% year-over-year as of 2016 end. The number of employees grew by over 50% during the same period.
Manila offers access to a local pool of highly skilled, technical talent with strong English language ability thereby making it the ideal fit for Zendesk’s regional customer experience hub.
“The launch of the new office in Manila shows our commitment to grow in what is an important market for us for both customer experience and sales,” said Mikkel Svane, founder and CEO, Zendesk. “We’re expanding into a space four times bigger than our previous location in Metro Manila. This investment also means we are able to contribute to local job creation,” he added.
Located in the heart of Southeast Asia, the Zendesk Manila office is now made up of a talented and skilled workforce that has expanded to five times the size since the initial launch in 2014.
As part of the office launch, the firm also launched the Zendesk Neighbour Foundation in-region partnering with ‘Hands on Manila’ - an umbrella organisation that works to connect volunteers with a variety of nonprofit organizations.
“This year, the Zendesk Neighbour Foundation is planning to give approximately 4,000,000 PHP in grants in Manila, and the local team has committed to 1,000 volunteer hours to support local causes,” said Tiffany Apczynski, Vice President of public policy and social impact, Zendesk.
The new Asia Pacific headquarters joins four other Zendesk offices in the region including Melbourne, Singapore, Tokyo and Bengaluru.
Manila offers access to a local pool of highly skilled, technical talent with strong English language ability thereby making it the ideal fit for Zendesk’s regional customer experience hub.
“The launch of the new office in Manila shows our commitment to grow in what is an important market for us for both customer experience and sales,” said Mikkel Svane, founder and CEO, Zendesk. “We’re expanding into a space four times bigger than our previous location in Metro Manila. This investment also means we are able to contribute to local job creation,” he added.
Located in the heart of Southeast Asia, the Zendesk Manila office is now made up of a talented and skilled workforce that has expanded to five times the size since the initial launch in 2014.
As part of the office launch, the firm also launched the Zendesk Neighbour Foundation in-region partnering with ‘Hands on Manila’ - an umbrella organisation that works to connect volunteers with a variety of nonprofit organizations.
“This year, the Zendesk Neighbour Foundation is planning to give approximately 4,000,000 PHP in grants in Manila, and the local team has committed to 1,000 volunteer hours to support local causes,” said Tiffany Apczynski, Vice President of public policy and social impact, Zendesk.
The new Asia Pacific headquarters joins four other Zendesk offices in the region including Melbourne, Singapore, Tokyo and Bengaluru.
